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Help

We want to help you. Here are a number of typical issues people need help with. If your question is not answered, we would like to know, so please contact us at customerservice@shootgardening.co.uk along with a contact phone number. (Note: We do respond to all emails. If you have not heard from us please check your spam/junk folder - it is probably mis-filed there).

Redeeming a pre-paid subscription (voucher card)

I can't register with the codes on my voucher card

My account has expired and I cannot login

My account has expired and I want to renew it

How to use the site

Activation issues
How can I change my password?
How can I change my email address?
Advice for your garden not found in this site
How to use the site
Useful tips

Issues with email

Expected email not yet received

Issues with the site

Missing or wrong information
Missing images
Problems registering
Can't find a plant in our database
Forgot password
Making pages load more quickly
Cookies
Accessing the site with special requirements
Error messages or broken links

Garden layout planner

Garden Planner General Help Manual
Flash software required
 

What Shoot members say...

"My garden has never had so much attention, which without the help, and information Shoot supplies would probably have suffered in the long term. So a great big THANK YOU to Shoot, and keep up the good work."

John, County Durham

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