In progress indicator


We want to help you. Here are a number of typical issues people need help with. If your question is not answered, we would like to know, so please contact us at shoot@shootgardening.co.uk along with a contact phone number. (Note: We do respond to all emails. If you have not heard from us please check your spam/junk folder - it is probably mis-filed there).

Search articles

Search articles

NEW - How to use Shoot videos

Video - How to add multiple plants to a plant list in Shoot
Video - How to brand and share gardens with clients for garden designers
Video - How to create a master plant list for garden designers
Video - How to use our garden design software
Video - How to get started using Shoot

My account has expired and I cannot login

My account has expired and I want to renew it

How to use the site

Activation issues
How can I change my password?
How can I change my email address?
Advice for your garden not found in this site
How to use the site
Useful tips

Issues with email

Expected email not yet received

Issues with the site

Missing or wrong information
Missing images
Problems registering
Can't find a plant in our database
Forgot password
Making pages load more quickly
Accessing the site with special requirements
Error messages or broken links

Garden layout planner

Adobe Flash settings on Firefox, Safari, and Google Chrome
Garden Planner General Help Manual
Flash software required