How long does it take to get plants added?

I have placed lots of requests for plants to be added to the Shoot listing over the past month as seeds go in, but none appear to have been acknowledged? Anyone got ideas on how to improve the process?

Re: How long does it take to get plants added?

Reply from Nicola

Hi Sally, we have double-checked for you and all your pending plants to add are only just requested today.

We aim to get them all added within 2 weeks, however, we are experiencing very high demand for this feature and for Shoot in general so it may take longer than 2 weeks to add them for you.

Thanks for your patience.

Best regards, Nicola

Re: Re: How long does it take to get plants added?

Reply from sally Walker

Thanks Nicola, Appreciate the help! That is one reason I asked - I put them in around 28 Jan (when my seed lorry arrived with this year's deliveries :-) ) but every time I log back into Shoot it shows them as having been submitted at the time of last log in - wonder if you have a bug in your system?
Sal

Re: Re: Re: How long does it take to get plants added?

Reply from Nicola

Hi Sally - Ah, we will have a look. We have been very, very busy with new joiners from around the world which has meant a higher than normal plant request demand.

FYI - We are also busy currently rebuilding all of Shoot, other than the garden planner, and when we re-launch it any glitches will be sorted out. We will raise this in our team meeting on Wednesday and see what can be done. Thanks for your patience.

All the best, Nicola

Re: Re: Re: Re: How long does it take to get plants added?

Reply from sally Walker

Got a good lump of them added - thanks to you and the team.