Help

We want everyone who uses Shoot to make beautiful gardens and understand that sometimes you might need some extra help. That's why we've created this page with short, simple videos explaining how to use some of the Shoot features.

We also offer free webinars for hobby gardeners and professional garden designers. Check availability

If you're still struggling, we can provide paid 121 support in 30 minute slots.
Book an appointment

Quick links:
General

Plant list

Care calendar

Garden planner

Business development with Shoot

Account questions

Shoot webinars

General

Live Professional Training Webinar Download - Deep Dive (49 minutes)

Learn how to use key functions of Shoot: creating gardens, adding plants and plant list management editing the care calendar, sharing, transferring and archiving gardens, how to create your business listing

Professional Module 1: Creating, editing and finding your gardens in Shoot (5 minutes)

How to create a garden profile and a master plant list. Also adding useful documents to a garden profile such as a water pump user manual or briefing documents to a gardener.

Professional Module 7: Sharing a garden profile with a client or other garden professionals (4 minutes)

How to give access to collaborators, how the time stamp works and how to unshare when you've finished collaborating

Professional Module 8: Transferring a garden to a client and archiving a garden profile (4 minutes)

How to transfer ownership of the garden to the homeowner/gardener and archiving/reactivating gardens

Quick guide: Remove a garden document (1 minute)

How to delete an uploaded document (such as a warranty) from a garden profile.

Quick guide: Archive a garden (1 minute)

How to archive a garden and troubleshooting where to find it

Quick guide: Branding and sharing gardens on Shoot (3 minutes)

How to add your own branding logo and company profile link as well as how to share gardens.

Quick guide: Duplicating a garden (2 minutes)

How to duplicate an existing active garden and where to find it afterwards

Quick guide: Reactivating an archived garden profile (3 minutes)

How to reactivate an archived garden profile

Quick guide: What to do if your client cannot see their garden (4 minutes)

How to complete the sharing of a garden for your client, if they are unable to do so. N.B. Shoot connects accounts by email addresses. Please ensure the email you are both using are the same.

Plant List

Professional Module 2: Adding plants to a garden in Shoot (8 minutes)

Create plant lists, adding plants to a garden profile, multi plant add in a single click, research plants, request a missing plant to be added to our database

Professional Module 3: Managing plant lists in Shoot (6 minutes)

How to create planting groups (e.g. Bed A, Bed B etc or Trees, Shrubs, Herbs etc), add plant notes, add quantity and pot size, how to amend and upload your own plant images

Professional Module 4: Printing and downloading plant lists (4 minutes)

How to download a plant list and printing options

Quick guide: Use our 'multi-plant' add feature (6 minutes)

How to add multiple plants in a click from an existing plant list using our ShootMatchTM multi-plant add tool. Troubleshoot what happens if a plant doesn't match straight away.

Quick guide: Replace a plant image in Shoot (1 minute)

How to change the default image in Shoot and/or how to add a new image not yet in our library.

Quick guide: Store plant passports on Shoot (4 minutes)

Saving plant passports using a Tendercare Nurseries example. These can easily be copied and pasted and saved for any garden plant list and locations within the garden be saved.

Quick guide: Search the Defra plant risk register (2 minutes)

How to search using Shoot's new plant risk register function.

Quick guide: Create a master plant list (3 minutes)

How to create and then reuse the same master plant list when creating garden profiles.

Quick guide: Import a plant list from Shoot into Vectorworks Landmark (6 minutes)

A demonstration on how to export a plant list from Shoot and import it into Vectorworks Landmark

Quick guide: Download a Shoot plant list (2 minutes)

How to download a Shoot plant list to an excel file. This is useful if you simply want a list of all the plants in a simple format to send on to someone.

Quick guide: Plant list options (7 minutes)

How to view your plant list as a list, mood board or in the main view. How to group plants by border or by flowering month. How to choose a preferred photo and change pot size/quantity. How to download plant lists.

Care calendar

Professional Module 5: Managing the care calendar (7 minutes)

How to hide/create/copy a new task and how to access the care calendar on your mobile phone

Garden planner

Live Professional Training Webinar Download - the Shoot Pro Garden Planner (1 hour 5 minutes)

Learn how to uploading an image (logo/garden sketch), associating and unassociating a plant to a shape, changing colour, transparency, resizing and rotating plants, plant labels, using landscaping tools and printer

Professional Module 6a: Garden planner - Importing an image file (8 minutes)

How to import a hand drawn sketch, a file from an architect or another program such as VectorWorks into the Shoot garden planner.

Professional Module 6b: Garden planner - Adding plants to the planner (11 minutes)

How to add plants to the planner (drag and drop designers circles), formatting options and adding labels to the Shoot garden planner.

Professional Module 6c: Garden planner - Printing a plan (5 minutes)

Printing plans using the Shoot garden planner.

Quick guide: Moving a plan down in the garden planner (2 minutes)

How to move your entire plan around the Shoot garden planner so you can access objects above, below, right or left of the plan.

Quick guide: How to resize and rotate an object (2 minutes)

How to quickly resize and rotate an object in the Shoot garden planner.

Quick guide: Clear a garden plan completely (1 minute)

How to clear or delete your entire plan from a garden, but leave your plant shapes as they were.

Quick guide: Restoring a previously saved version (1 minute)

How to bring back a copy of your garden plan you had previously saved in case you make a mistake or prefer an earlier version

Quick guide: How to print or save to scale (5 minutes)

How to visualise how big the area will be for different paper sizes and ratios when the plan is exported.

Business development with Shoot

Professional Module 9: Creating a business listing (3 minutes)

How to add your logo, a garden profile photo, your business contact details and content that will promote you to the wider Shoot audience

What a client can expect when a garden designer shares a garden (2 minutes)

A short overview of what to expect when your designer shares your garden through Shoot

Grow a more profitable garden design business using Shoot (5 minutes)

How Shoot can help make you more profitable at each stage of the typical business development growth cycle for garden designers.

Live Professional Training Webinar Download - How Shoot can help to Promote your Business (20 minutes)

How Shoot supports garden designers and the wider gardening industry to generate more business leads.

Account questions

Quick guide: Upgrade your Pro account

How to upgrade your account and the pricing tiers.

Quick guide: Downgrade your Pro account

How to downgrade your Pro account to fewer gardens.

Shoot webinars

Live Professional Demo Webinar Download - Shoot for Garden Designers

Shoot is the only software developed specifically for garden designers. Learn how Shoot can help you save time and money vs hand drawings and other planning software.